Duration: Oct 2023 - Oct 2024 · 1 yr 1 mo | Vietnam · On-site
Project Domain: Digital Corporate & Retail Banking
Responsibilities:
- Managed and guided cross-functional teams for the successful implementation of Digital Corporate and Retail Banking solutions with full-feature functionality, ensuring alignment with business and customer needs.
- Defined and set Key Performance Indicators (KPIs) to effectively monitor team performance and track project progress, ensuring alignment with strategic goals.
- Developed and prioritized product backlogs in accordance with business objectives, market trends, and stakeholder requirements, ensuring continuous value delivery.
- Led project planning activities, including sprint planning, backlog grooming, and release management, ensuring smooth project execution and stakeholder alignment.
- Facilitated collaboration between business stakeholders, development teams, and other departments to ensure seamless project delivery and communication.
Achievements:
- Successfully led the team to achieve key project milestones and deliverables, consistently meeting objectives within designated timelines and maintaining a high standard of quality.
- Led Anti-Money Laundering (AML) integration projects, ensuring full compliance with regulatory requirements and the implementation of automated monitoring processes for enhanced security.
- Managed the seamless integration of T24 and Backbase core banking systems, overseeing data migration, system compatibility, and ensuring minimal disruption to business operations.
- Spearheaded the implementation of a centralized Payment Hub solution, streamlining transaction processing and increasing operational efficiency across banking channels.
Skills: Business Strategy, Time Management, Corporate Banking, AML Compliance, Backbase Integration, Project Planning
Duration: Apr 2022 - Nov 2022 · 8 mos | Vietnam
Project Domain: Digital Manufacturing & E-Commerce Project
- ◆ Revolutionized competitiveness by spearheading a company-wide transformation into a digitally-driven manufacturing framework, integrating Industry 4.0 principles and advanced IoT solutions to optimize production efficiency for General Electric Digital Manufacturing
- ◆ Enhanced e-commerce capabilities by orchestrating the development and launch of a state-of-the-art digital platform, enabling seamless customer experiences through intuitive UI/UX, personalized recommendations, and optimized checkout processes for Canon Digital E-Commerce
Responsibilities:
- Led strategic initiatives to realign organizational processes, optimizing company-wide performance and structure.
- Defined project scope, timelines, and KPIs to drive measurable improvements across multiple departments.
- Managed risk assessment processes to identify, mitigate, and monitor potential project and business risks.
- Collaborated with senior leadership to improve resource allocation and operational efficiency.
- Facilitated Agile/Scrum ceremonies including sprint planning, retrospectives, and daily stand-ups to ensure smooth execution.
- Coordinated cross-functional teams to deliver high-quality outcomes in alignment with business goals.
Achievements:
- Successfully improved operational efficiency by implementing structured project management workflows.
- Enhanced organizational productivity through extensive reinforcement of best practices.
- Delivered a high-impact realignment project on time, achieving company-wide adoption of new structures.
Skills: Risk Management, Strategic Planning, Project Management, Agile/Scrum Methodologies, Resource Optimization, Cross-Functional Leadership, KPI Definition, Time Management, Communication, Team Collaboration, Process Improvement
Duration: Jan 2021 - Apr 2022 · 1 yr 4 mos | Vietnam · On-site
Project Domain: Fintech & Insurtech Digital Projects
- ◆ Revolutionized loan origination processes for FECredit LOS Journey by implementing an advanced digital solution, streamlining end-to-end loan approval workflows, reducing processing time, and enhancing customer satisfaction.
- ◆ Developed a comprehensive mobile application for Manulife DTK Mobile, enabling policyholders to access personalized insurance services, manage claims, and improve user engagement through intuitive UI/UX.
- ◆ Optimized operational efficiency for Prudential Backoffice System by automating core processes, integrating data analytics tools, and enhancing compliance with industry standards, resulting in reduced manual workload and improved service accuracy.
Business Purpose:
Mantu is an independent global player providing guidance and services to businesses and entrepreneurs. The company connects and empowers organizations with leading teams and technologies to succeed faster and sustainably.
Scope of Work:
- Analyzed and collected detailed business requirements to inform project objectives.
- Created functional specifications and comprehensive documentation for development teams.
- Supported testing, UAT analysis, and development processes for successful project delivery.
- Acted as a liaison between business stakeholders and development teams to align goals.
- Led high-priority projects with significant responsibility on the business analysis side.
- Ensured proactive project implementation, monitoring, and progress reporting.
- Coordinated multidisciplinary teams to ensure quality control, identification of standards, and implementation of processes.
- Facilitated effective communication at all levels of the project, ensuring alignment and transparency.
Tools & Methodologies:
-
Tools: Jira, Figma, Draw.io, Slack
-
Methodologies: Agile/Scrum, Hybrid
-
Domain: Fintech & Insurtech Digital Projects
- Managed team sizes of 15+ across BA, QA, and Development teams.
Achievements:
- Delivered critical project milestones on time, ensuring all functions were completed successfully.
- Managed two high-priority projects while maintaining high-quality deliverables.
- Streamlined team collaboration, resulting in increased productivity and reduced delivery times.
- Implemented proactive monitoring to meet business requirements and client expectations.
Skills: Business Analysis, Business Strategy, Agile Methodologies, Project Coordination, Quality Assurance, Team Leadership, Risk Management, Functional Specification, Communication, Fintech & Insurtech Solutions, Tools: Jira, Figma, Draw.io
Duration: Aug 2020 - Jan 2021 · 6 mos | Vietnam
Project:
Implemented and managed a robust Credit Card System to enhance financial services efficiency and security. Key features included:
- Seamless integration with VISA and MasterCard networks, enabling global transaction interoperability and compliance with international standards.
- Implementation of 3D Secure authentication protocols (e.g., Verified by VISA, MasterCard SecureCode) to safeguard online transactions against fraud and unauthorized access.
- Development of a comprehensive audit trail system, ensuring regulatory compliance, improving financial transparency, and facilitating detailed transaction tracking.
- Optimization of system performance and scalability to handle high transaction volumes, ensuring reliability and minimizing downtime.
- Adherence to PCI-DSS standards for secure payment processing and protection of sensitive cardholder information.
Skills: Retail Banking, Risk Management, Business Analytics, Core Banking, Project Coordination, Software Development
Duration: May 2020 - Aug 2020 · 4 mos | Ho Chi Minh City, Vietnam · On-site
Projects:
-
Shinhan Finance LOS (Loan System Origination)
Led the project, ensuring seamless loan application processes and optimizing the origination system for retail banking.
-
Shinhan Finance Digital Banking Integration
Collaborated on integrating digital banking services, enhancing user experience and operational efficiency.
Skills: Business Analysis, Retail Banking, SQL, Project Planning, Core Banking, Software Development
Duration: Jun 2018 - May 2020 · 2 yrs | Vietnam · On-site
Responsibilities:
- Configured and optimized EPIC applications by translating business requirements into software specifications.
- Acted as a liaison between departments to resolve configuration issues and ensure alignment.
- Executed test plans, conducted evaluations, and resolved issues related to software configuration.
- Performed detailed analyses of workflows, data collections, and reporting for technical issue resolution.
- Developed internal design documentation for application configuration decisions.
- Collaborated with process design, testing, and implementation teams for smooth delivery.
- Prioritized and implemented system updates and communicated changes effectively to stakeholders.
Projects:
-
Loxon: CoreBanking configuration
-
Astah Model: Logic apply for CoreBanking
-
Genesys: Automation Call implementation
-
Loxon - MUCH: Mobile Unified Communication Hub deployment
Skills: Business Analysis, SQL, Databases, Software Development, Business English, Problem Solving
.png?raw=true)
